Drop ship automation from the future.
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© All rights reserved. Valence Labs.
Last Updated: December 4, 2024
We at Valence Labs, Inc. (“Valence Labs,” “we,” “us,” or “our”) have created this privacy policy (this “Privacy Policy”) because we know that you care about how information you provide to us is used and shared. This Privacy Policy relates to the information collection and use practices of Valence Labs in connection with Mothership. By accessing or using Mothership, you are acknowledging and agreeing to the terms of this Privacy Policy and the accompanying Terms of Use. Capitalized terms not defined in this Privacy Policy shall have the meaning set forth in our Terms of Use.
What We Do
Mothership is a drop shipping automation platform that allows Suppliers and Retailers to enter into drop shipping partnerships. A Supplier is a partner that carries inventory and fulfills orders through the platform. A Retailer is a partner that receives an order from an end-customer for a product that is fulfilled by a Supplier.
The Information We Collect
In the course of operating Mothership, we may collect (and/or receive) the following types of information. You authorize us to collect and/or receive such information.
1. Personal Information
When you sign up as a Supplier or Retailer, you will be required to provide us with personal information about yourself, such as your name, company name, e-mail address, location, and phone number. If you contact us, you will need to provide your name and e-mail address. Merchants may also provide identifiable information in the course of using Mothership. All information we collect and/or receive under this section is collectively called “Personal Information.” We do not collect any personal information from Merchants unless they provide such information voluntarily. We do not use any Personal Information voluntarily provided for purposes other than providing services on our platform. We do not sell, rent, or trade Personal Information to third parties.
2. Transaction Information.
When a Supplier or Retailer wishes to enter into a Transaction, they must provide certain information about the Transactions they are seeking to execute, for example, product specifications and customer information such as name, email, and shipping address. Such information is collectively called the “Transaction Information.” If you are a Retailer, you acknowledge and agree that (i) your Transaction Information is shared with applicable Suppliers so that they can process and ship your order and (ii) you have the right and authority to provide Transaction Information relating to your end customers. If you are a Supplier, you acknowledge and agree that you will use Transaction Information provided to you solely for the purposes of processing and shipping your order. We cannot control, and we are not responsible for, any misuse of Transaction Information.
In facilitating fulfillment of an order, we receive certain personal information relating to an end-customer. Once an order has been successfully fulfilled (or if an order is left in an error state for more than 90 days), Mothership 'anonymizes' the end-customer's personally identifiable information. We store end-customer personal information only for as long as necessary to complete an order.
3. Other Information.
In addition to the information noted above, we may collect additional information (collectively, the “Other Information”). Such Other Information may include:
a. From You. Additional information about yourself that you voluntarily provide to us, such as job title, company size and annual revenue, product and service preferences, and other information that does not identify you personally.
b. From Your Activity. Information that we automatically collect when you use Mothership, including, without limitation:
c. From Cookies. Information that we collect using “cookie” technology. Cookies are small packets of data that a website stores on your computer’s or mobile device’s hard drive so that your computer will “remember” information about your visit. We may use both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your computer until you delete them) to help us collect Other Information and to enhance your experience using Mothership. If you do not want us to place a cookie on your hard drive, you may be able to turn that feature off on your computer or mobile device. Please consult your Internet browser’s documentation for information on how to do this and how to delete persistent cookies. However, if you decide not to accept cookies from us, Mothership may not function properly.
d. Third-Party Analytics
We use third-party analytics services (such as Google Analytics) to evaluate use of Mothership, compile reports on activity, collect demographic data, analyze performance metrics, and collect and evaluate other information relating to Mothership and mobile and Internet usage. These third parties use cookies and other technologies to help analyze and provide us the data. By accessing and using Mothership, you consent to the processing of data about you by these analytics providers in the manner and for the purposes set out in this Privacy Policy.
For more information on Google Analytics, including how to opt out from certain data collection, please visit https://www.google.com/analytics. Please be advised that if you opt out of any service, you may not be able to use the full functionality of Mothership.
4. Billing Information.
Mothership facilitates sales by Retailers to end-customers. During the course of a Transaction, we may receive personal information of end-customers, such as a debit card number, credit card number, expiration date, billing address, activation codes, and similar information. Such information is collectively called the “Billing Information.” To the extent required to complete a Transaction, you authorize our third-party partners to collect, process, and store Billing Information as required to complete a Transaction. You acknowledge and agree that any Billing Information you provide has been collected with the consent of end-customer before any order is processed. Valence Labs does not store or process Billing Information after the completion of a Transaction (or after an order has been left in an error state for more than 90 days).
Information Collected by or Through Third-Party Advertising Companies
We may share Other Information about your activity on Mothership with third parties for the purpose of tailoring, analyzing, managing, reporting, and optimizing advertising you see on Mothership and elsewhere. These third parties may use cookies, pixel tags (also called web beacons or clear gifs), and/or other technologies to collect such Other Information for such purposes. Pixel tags enable us, and these third-party advertisers, to recognize a browser’s cookie when a browser visits the site on which the pixel tag is located in order to learn which advertisement brings a user to a given site. By accessing and using Mothership, you consent to the processing of data about you through these technologies. Please consult your Internet browser’s documentation for information on how to disable or prevent the operation of these technologies. Certain third-party ad-blockers also can disable or prevent the operation of these technologies. However, if you take steps to disable or prevent the operation of these technologies, Mothership may not function properly.
Accessing and Modifying Personal Information and Communication Preferences
You may access, review, and make changes to your Personal Information, certain Other Information, and, if applicable, Billing Information by following the instructions found on Mothership. In addition, you may manage your receipt of marketing and non-transactional communications by clicking on the “unsubscribe” link located on the bottom of any Valence Labs marketing email. You cannot, however, opt out of receiving transactional e-mails related to your account. We will use commercially reasonable efforts to process such requests in a timely manner. You should be aware, however, that it is not always possible to completely remove or modify information in our subscription databases.
How We Use and Share the Information
We use the Personal Information, the Transaction Information, and the Other Information (collectively, the “Information”) to administer and support Mothership; to process orders for Products; to maintain and improve Mothership; and to solicit your feedback.
We may also use and/or share Information as described below.
How to Opt Out of Third-Party Interest-Based Advertising
If you wish to opt out of third-party interest-based advertising, please visit http://www.networkadvertising.org and http://www.aboutads.info/choices for details on how to do so.
Additionally, users of mobile devices can follow the below instructions:
Android Users
For Android devices with OS 2.2 and up and Google Play Services version 4.0 and up:
Open your Google Settings app > Ads > Enable “Opt out of interest-based advertising.”
iOS Users
iOS 7 or Higher
Go to your Settings > Select Privacy > Select Advertising > Enable the “Limit Ad Tracking” setting.
iOS 6
Go to your Settings >Select General > Select About > Select Advertising > Enable the “Limit Ads Tracking” setting.
Information You Share
Please keep in mind that whenever you voluntarily make your Personal Information or Merchant Content available to third parties — for example on message boards or web logs; through email; or in comment or chat areas — that information and content can be seen, collected, heard, and/or used by others besides us. We cannot be responsible for any unauthorized third-party use of such information or content, and this Privacy Policy does not apply to any Information that you share in any of the foregoing ways.
In addition, any information that you provide to a Supplier will be used by such Supplier in accordance with its own privacy policy and practices, not in accordance with this Privacy Policy.
How We Protect the Information
We take commercially reasonable steps to protect the Information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. Please understand, however, that no security system is impenetrable. We cannot guarantee the security of our databases, nor can we guarantee that the Information that you supply will not be intercepted while being transmitted to and from us over the Internet. In particular, e-mail sent by or to you may not be secure, and you should therefore take special care in deciding what information you send to us via e-mail.
Important Notice to Non-U.S. Residents
It is important to note that Mothership and its servers are operated in the United States. If you are located outside of the United States, please be aware that any Information you provide to us will be transferred to the United States. By using Mothership or by providing us Information when using Mothership, you hereby irrevocably consent to this transfer and our use of the Information and data provided by you in accordance with this Privacy Policy.
Children
We do not knowingly collect Personal Information from children under the age of 18. If you are under 18, please do not give us any Personal Information. We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce our Privacy Policy by instructing their children to never provide Personal Information without their permission. If you have reason to believe that a child under the age of 18 has provided Personal Information to us, please contact us, and we will endeavor to delete that information from our databases.
California Residents
Under California Civil Code Section 1798.83, California residents who have an established business relationship may choose to opt out of our sharing your Personal Information with third parties for direct marketing purposes. As a courtesy, we extend this option to all persons with whom we have a business relationship. If (1) you wish to opt out; or (2) you wish to request certain information regarding our disclosure of your Personal Information to third parties for the direct marketing purposes, please send an e-mail to legal@valence.io with “Privacy Policy” in the subject line or write to us at:
Valence Labs, Inc.
3 Charles W Briggs Rd.
Croton on Hudson, NY 10520
Attention: Privacy Policy
Valence Labs does not monitor, recognize, or honor any behavioral advertising opt-out or do not track mechanisms, including general web browser “Do Not Track” settings and/or signals. For instructions on how to opt out of third-party interest-based advertising, please see “How to Opt Out of Third-Party Interest-Based Advertising” above.
External Websites
Mothership may contain links to third-party websites. We have no control over the privacy practices or the content of any of our business partners, advertisers, sponsors, or other websites to which we provide links. As such, we are not responsible for the content or the privacy policies of those third-party websites. You should check the applicable third-party privacy policy and terms of use when visiting any other websites.
Changes to This Privacy Policy
This Privacy Policy is effective as of the date stated at the top of this Privacy Policy. We may change this Privacy Policy from time to time. By accessing or using Mothership after we make any such changes to this Privacy Policy, you are deemed to have accepted such changes. Please be aware that, to the extent permitted by applicable law, our use of the Information is governed by the Privacy Policy in effect at the time we collect the Information. Please refer back to this Privacy Policy on a regular basis.
How to Contact Us
If you have questions about this Privacy Policy, please contact us via e-mail at legal@valence.io with “Privacy Policy” in the subject line.
